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PAYMENT

We currently only accept PayPal payments. But we hope to include other payment options very shortly.


SHIPPING

FREE STANDARD DELIVERY - On Orders over £20.00 (Normally £2.99)

UK Offshore – (inc. Northern Ireland, Isle of Man) Please select UK mainland as your country - £2.99

Channel Islands - From £2.99 - (Guernsey and Jersey) Please select your country in the drop down.


Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas,also including AB37, AB38, AB44, AB45, AB53 - AB56, BT, CA18 - CA27, HS1 - HS9, IM, IV14 – IV28, IV30 - IV32, IV36, IV40 – IV56, IV7, IV9 - IV12, KA27, KA28, KW, LA15 – LA23, PA20, PA21- PA38, PA41, PA42 – PA49, PA60 – PA60, PA61 – PA78, PA80 – PA88, PH17 – PH26, PH30 – PH44, PH49 – PH50, TR21 - TR25, ZE


Orders placed will take 5-10 business days. 

Please note we do not Dispatch orders on a Saturday. 

Please Note, All first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your Billing or Business address!


If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a near by neighbour, rather than redelivering the next day.


RETURNS

HOW LONG TO RETURN AN ITEM?

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 28 days of receipt and we will issue a full refund.


CONDITIONS OF RETURN

Please make sure the item is not visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.

All items must be returned with all relevant swing tags, labeling, branding and any accompanying marketing material specific to the item.

Occasionally we offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.


DISTANCE SELLING REGULATIONS

The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund.

The seven working days starts from the day after you receive your order. 

We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number.

If you have already received your order, you will need to return all the items in the order. 

The items must be in their original condition and will be inspected once we have received them.


INTERNATIONAL RETURNS

All  customers are responsible for the costs in sending items back to Diamond Soul Clothing Co.

We do not offer exchanges. If you wish to change an item, you will have to return the item(s) back to Diamond Soul Clothing Co. for a refund and place a new order.


Diamond Soul Clothing Co. reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this parcel.ie, the customer will have to try and retrieve the parcel themselves at their cost.

Product Delivery Errors (UK and International)

Delivery errors must be reported within 1 day of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are a UK customer and you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

We do not send to PO BOX addresses.